Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

FINANCIAL AID CUSTOMERS PLEASE READ CAREFULLY 

If you are in doubt about funds being available or have any questions concerning your Financial Aid, please call the Financial Aid office before placing an order to be charged to your Financial Aid. 

Orders from students using Financial Aid payment cannot be processed until the financial award or loan funds have been posted by the Financial Aid office.  The term posted means that your financial aid money is available to be used for SGC Bookstore purchases.  Only a portion of your Financial Aid may be available for bookstore purchases.  The funds must be available for SGC Bookstore use or order cannot be processed.  Please check your "Self Service Banner" account before placing order.  It is your responsibility to see that funds are available before placing an order. 

Orders charged to Financial Aid accounts will only be processed during the period that begins Aug 9th, 2010 and ends Aug 26th, 2010.  Orders using Financial Aid may be placed prior to that time, but they will be held until Aug 9th, 2010 and will then be processed, packaged, invoiced and readied for shipment.  Any Financial Aid orders that are not able to be processed by the last day of this period will be canceled.  You will be notified and will need to order again using the credit / debit  card payment method. 

If your order exceeds posted Financial Aid funds available for use at the SGC Bookstore, your order will be filled up to the limit of funds available and the balance of the order will be canceled.  You will be notified as to which items are canceled.  You will need to re-order those items using the credit / debit card payment method.  If you know there is not enough Financial Aid funds available to cover your order, you may submit two orders, one with Financial Aid payment method and another with the credit card payment method.  

IMPORTANT DATES TO REMEMBER FOR FALL 2010 TERMS

Fall semester textbooks available for order from www.sgcbookstore.com beginning- July 19th

Fall semester 2010 - use available Financial Aid Funds for purchases at the SGC Bookstore or
         www.sgcbookstore.com beginning - Aug 9th, 2010 

Fall semester 2010 - 1st day of class - Aug 16th, 2010

Fall semester 2010 - last day of class - Dec 3rd, 2010

Last day Financial Aid funds available for www.sgcbookstore.com - Aug 26th, 2010                                

Last day Financial Aid funds available for purchases at the SGC Bookstore - Aug 27th, 2010                         

Shipping Policies

South Georgia College Bookstore is proud to offer you the competitive shipping rate of $9.95 for first item plus $1.25 per each additional item in package. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 5 - 7 working days. During August or December, delivery time may take longer.

Online Bookstore Purchases

Book purchases may be made online by using VISA, MASTERCARD, DISCOVER charge cards or debit cards and Financial Aid (award or loan funds must be available for bookstore use or order will not be processed.  Please check your "Self Service Banner" account before placing order using Financial Aid funds).

Refund Policy:

1. When requesting a refund, you must present your South Georgia College Bookstore sales receipt.
2. Returns on books are accepted only during the first ten days of the current semester. Always be sure to read the refund policy affixed to your books.
   • No refunds will be made after financial aid is closed in the bookstore.
   • Student MUST have proof of class withdrawal and sales receipt in order to receive a refund.
   • New books purchased must be returned in like new condition including any shrink wrap or a refund penalty of 25% will be assessed
3. Please know that NO REFUNDS are available on OPTIONAL course books purchased.
4. No refunds are permitted on clothing, supplies, or miscellaneous purchases. However, exchanges may be made for incorrect sizing on clothing provided the apparel has not been worn.

TIPS FOR SUCCESS: How to get a refund...

 Remember all refunds require the presentation of a South Georgia College sales receipt.
To receive a full refund on books that you purchased new, the Bookstore must be able to resell the book as new. Because books are accepted for a full refund only if they are in pristine condition, please consider the following:

• Inspect books before you purchase them to ensure that there is no damage that may have occurred during shipping and handling.
• Caution! Book bags often damage books, so don't carry your books in your book bag until you are certain you will not need to return the book.
• Keep your books safe from liquids and moisture. Exposure to liquids will cause books to discolor, wrinkle and mildew. The Bookstore will not accept returns on books that have been damaged by liquids.
• Don't write, highlight, or otherwise mark in a book until you are certain that you will need it for your class.

Customer Service Policy

We strive to meet your academic needs. We currently offer a variety of goods and services in order to serve you better. If you have questions or comments please email us at onlinebk@sgc.edu

Contact Support

Contact us anytime with questions or concerns via email at: onlinebk@sgc.edu. You can also contact our customer service department at: 912.260.4233